At Hope Rehabs® Healing Center, we are committed to protecting the privacy, confidentiality, and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you share with us when you visit our website, contact us, or receive our services.
1. Information We Collect
We may collect and process the following types of personal information:
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Contact Information: Name, phone number, email address, and residential address.
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Health Information: Details related to addiction, medical history, psychological conditions, and treatment needs (only with your consent).
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Communication Records: Emails, phone call records, and other communication with our team.
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Website Usage Data: IP address, browser type, pages visited, time spent on the site (via cookies and analytics tools).
2. How We Use Your Information
Your personal data is used for the following purposes:
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To provide you with tailored addiction and mental health treatment services.
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To communicate with you regarding appointments, treatment plans, and follow-ups.
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To respond to your queries submitted through the website or over the phone/email.
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To improve our website’s content and user experience.
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For internal auditing, compliance, and legal obligations.
3. Confidentiality and Security
Hope Rehabs® Healing Center ensures:
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All medical and personal information is stored securely and handled with the highest level of confidentiality.
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We use secure servers and encryption protocols to protect your data.
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Access to personal information is strictly limited to authorized personnel involved in your care or administrative support.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:
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With medical professionals and therapists involved in your treatment (with your consent).
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If required by law, regulation, or legal process.
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In emergencies to protect your health, safety, or rights.
5. Your Rights
You have the right to:
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Access the personal information we hold about you.
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Request corrections to any inaccurate or incomplete data.
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Withdraw your consent at any time.
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Request deletion of your data (subject to legal and ethical obligations).
6. Cookies and Website Tracking
Our website may use cookies to enhance user experience and track visitor analytics. You can choose to disable cookies through your browser settings, although this may affect certain functionalities of the website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors without verified parental or guardian consent.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Hope Rehabs® Healing Center
Farm House No.31, Hill View Green, Near Radha Swami Gate No. 3
Mahabalipuram, New Delhi – 110074
📞 +91 9821043262 (India)
📞 +44 2071267030 (UK)
📧 info@hoperehabs.co.uk
🌐 https://www.hoperehabs.co.uk/